After your order has been placed, it immediately goes through a process of verification, tailoring, quality check and packaging. This process typically takes 2-3 business days, but can take up to 5 business days. During peak times such as holiday seasons and public holidays, this may take longer. You will receive a tracking number via email after your order has been processed.
We offer free shipping on all orders. Because some of our items are shipped from international warehouses, shipping times may vary. Delivery typically takes 7-14 days as we select a balance of the fastest and cost effective shipping method offered. Delivery times may be a little longer during the holiday season.
In the unlikely event that your order has not arrived within 20 days, please contact us at firstname.lastname@example.org so that we may assist you regarding the status of your order.
Depending on the destination in the world, some orders may take longer due to couriers and customs inspections, so please take this into consideration should your order not arrive within 20 days.
Our stock is spread out over multiple fulfillment centers in order to get them to you quicker and some of our specialty items are shipped from various international warehouses. Therefore, items in the same order may be sent in separate packages and may be delivered at different times. Please keep this in mind when receiving deliveries.
If you have any other questions, please Contact Us and we will do our best to assist you.
After receiving your return, and inspecting the condition of your item, we will process your return or exchange. Please allow at least (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. If you are due a refund, a credit will be applied to your credit card or original method of payment.
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